Privacy Statement

When you look at this website and the OurCamden App, the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:

  • your server address
  • your top level domain name (eg. .com, .gov, .au etc)
  • the date and time of your visit to the site
  • the pages accessed and documents downloaded
  • the previous site visited
  • the type of browser used

No attempt will be made to identify you or your browsing activities from these records except in the unlikely event of an investigation by the ISP, or where a law enforcement agency exercises a warrant to inspect the ISP's logs.

We will only record your email address if you send us a message. It will only be used for the purpose for which you have provided it and unless legally required to do so we will not disclose it without your consent.

This Privacy Statement only covers the Council pages on this website and the OurCamden App and does not extend to websites linked to from this site.

Council's Privacy Management Plan is available at Policies for you to view.

If you have any questions about the application of this privacy practice, please contact Camden Council on 13 CAMDEN (13 226 336) or email us.


Social Media Terms of Use 

Camden Council’s social media channels:

Thank you for connecting with Camden Council through our online community.

We want to provide a warm and welcoming experience for all community members, so we kindly request that you maintain a respectful demeanour while engaging in open discussions and expressing your viewpoints to fellow community members.

What you can expect from us:

Council is committed to addressing your enquiries, concerns, and feedback in a timely manner. We will strive to provide helpful information, valuable updates, and a supportive environment. We aim to foster meaningful dialogue, share important announcements, and keep you informed.

What we expect from you:

We appreciate the importance of individual voices and support the right to express yourself within our community. However, we have a zero-tolerance policy towards any form of inappropriate behaviour and misconduct.

When you engage with us, we expect you to follow the etiquette below:

  • Respect others. Harassment, abuse, or threats towards fellow community members will not be tolerated.
  • Refrain from posting comments or sharing images that may be offensive to others, including those related to a person’s race, age, gender, sexuality, political views, religion, or disability.
  • Avoid the use of offensive or hostile language.
  • Do not provide misleading information.
  • Do not use our platform to promote personal business content without consent.

If your engagement violates these community guidelines, it will be removed, and your profile may be blocked from Council’s social media channels.

Our purpose is to share the incredible events and initiatives happening in the Camden area. Please feel free to tag us or use the hashtag #camdencouncil and #camdenlove, so we can see how you’re enjoying everything Camden has to offer.

We encourage you to freely share your feedback with us, through our Your Voice Camden platform. Our team is here to assist you with any questions or support you may need.


We update our social media accounts at various times throughout both the week and weekend. We maintain regular monitoring of comments and messages on our social platforms, and we prioritise prompt responses to your enquiries.

We hope to provide you with a warm and friendly online experience, where you can express your opinions with confidence, ensuring that your voice will be respected.