The NSW Department of Planning and Environment (DPE) has developed a Planning Portal that allows you to submit many applications to Council online. An overview of the Portal is provided in the video below:
It is mandatory for the following applications to be submitted to Council via the Portal:
- Development applications
- Modification and review applications
- Complying development certificates
- Construction certificates
- Subdivision works certificates
- Occupation certificates
- Subdivision certificates
- Building information certificates
To use the Portal you need to register for a Portal account. Once registration is complete you will log in, complete an online application form and upload your application documentation. DPE has created step by step guides to assist applicants in registering and submitting applications via the Portal.
You must submit the documentation that is required by Council’s application information matrices and checklists. Once submitted your application will be checked by Council staff to ensure it is complete. If your application is incomplete it will be returned to you through the Portal with details of what is missing.
If your application is complete it will be accepted for lodgement and Council’s Customer Relations Team will contact you to arrange payment of the application fees. Applications are not legally lodged with Council until the application fees have been paid in full.
During the assessment of your application, if Council requires additional information this will be communicated to you via the Portal. All additional information you provide to Council must be submitted via the Portal. Once a decision has been made on your application the related documentation will be provided to you via the Portal.
Frequently Asked Questions
From 31 December 2020 the only way to lodge a development or certificate application with Council is via the Planning Portal. This change has been mandated by legislation.
No, all of information required by Council’s application information matrices and checklists must be uploaded to the Portal with your application. If your application is incomplete it will be returned to you via the Portal with details of what is missing.
Currently the Portal does not allow for application fees to be paid online. Once Council staff have checked your application and accepted it for lodgement, Council’s Customer Relations Team will contact you to arrange payment of the application fees. Application fees are commonly paid via credit card.