Council has rolled out a new sportsground and facility booking software "Bookable".
The new online system allows residents to compare, select, book and pay for venues instantly, without ever having to leave home.
There are a number of video tutorials to teach residents how to use the new system, as well as a PDF manual, as seen below.
The videos walk through the key tasks, including how to register; how to search and select a venue; how to book your chosen venue; how to make changes to an existing booking; and how to keep your account up-to-date.
Alternatively, you can also learn to use our booking system with our How To Guide.
Support is also available in person at Council's customer service centre, where staff can assist with bookings at the computer kiosks.
To view the cost of each facility, go to Council's Fees and Charges.
Select Forgot Password on the Login page and follow the prompts.
If you have recently held a booking with Camden Council, you may have already received emails from the Booking System to your user login email address. If you are still unsure of which email address has been used, please contact the Sports and Facilities Team at email@example.com.
The user email address is a unique identifier for all customers and we recommend one email address and user for all bookings. Please contact the Sports and Facilities Team at recreationofficers@camden. nsw.gov.au for further assistance.
Once logged in, select My Account at the top of the page, then select My Details. Here you can update your contact details as required.
Once logged in, select My Account at the top of the page, then select your booking link under the Booking Name. Select Add Manual Contact at the bottom of your booking details. Enter the contact details name, email address and mobile number (if applicable) and select Add Contact.
Once logged in, select My Account at the top of the page, then select your booking link under the Booking Name. Click Cancel Entire Booking. Please note, in accordance with our Terms and Conditions, Camden Council requires fourteen days notice for all cancellations. You may be subject to a cancellation fee upon cancelling your booking. Please refer to the adopted fees and charges on Council’s website for more information.
I have received an email from Bookable requesting payment for the full amount of my booking. How do I make a part payment?
Payment reminder emails are automatically generated and sent to your email address. Select the first link in the email and you will be taken to your account. You will then be able to select the amount you wish to pay. The second link in the email will take you to your booking which requests the amount in full.
Online Card (BPoint) is the preferred method, which accepts both debit and credit, Visa and Mastercard. We are offering BPAY as an alternative payment method (pease refer to your invoice for your payment reference). We are also accepting cash, cheque and eftpos in person at Camden Council’s Oran Park Administration Building, located at 70 Central Avenue, Oran Park.
Council’s Sport and Community Facilities Team on (02) 4654 7777 or email firstname.lastname@example.org. For after hours security matters, contact Camden Council’s Security Team on (02) 4654 7777.
Camden Council reviews and confirms all bookings. Casual bookings applied for during the seasonal hire period will not be confirmed until the conclusion of the season/period.
Payment can only be made once Camden Council reviews and confirms your booking. You will receive email correspondence from the booking system with your invoice once your booking has been confirmed.
All casual hall and facility bookings require a mandatory 1 hour buffer between bookings.
For any regular or seasonal hirers requiring a bulk change to their booking, we recommend this in writing to email@example.com