Community Satisfaction Survey
In September 2025, Council commissioned Micromex Research to conduct a representative community survey with residents living in the Camden Local Government Area (LGA). In 2023, similar research was also conducted allowing Council to evaluate any changes across the last 2 years.
Why?
- Identify the community’s perceived quality of life living in Camden LGA;
- Explore overall levels of satisfaction with Council’s performance;
- Assess and establish the community’s satisfaction in relation to activities, services, and facilities; and
- Determine the community’s satisfaction with contact and preferred methods of contact.
How?
- Mixed Mode survey (phone=403, online=76) to N=479 residents; and
- We use a 5 point scale (e.g. 1 = not at all satisfied, 5 = very satisfied).
When?
- The survey was conducted between 8 September – 7 October 2025.
Sample Profile
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What are we doing with the results?
While we're proud of our impressive results, our primary focus remains on sustaining these achievements as we experience rapid growth. We're leveraging these outcomes to drive ongoing enhancements in customer experience and our service delivery.
Key Summary
