Camden Council has the best Customer Service Team

Posted 10 months ago

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Camden Council is proud to announce it has taken out the 2020 National Local Government Customer Service Team of the Year Award.

The annual awards, run by the National Local Government Customer Service Network, recognise the achievements of council customer service teams. This year, there was a particular focus on managing the impact and effects of COVID-19.

Camden bested all other entrants, proving Council’s Customer Service Team demonstrated excellence in coping with team changes; wellness; communication; morale; and performance throughout the year.

Council’s Customer Relations Trainee, Bella Penson, also took out the Rookie of the Year Award, with a special mention of the new starter exceeding all expectations in her role.

Mayor of Camden, Cr Theresa Fedeli, said the win was a terrific achievement for the Customer Relations team.

“This team was only established in 2015 and they have accomplished so much in such a short time,” Cr Fedeli said.

“In 2018 they were highly commended in two categories of the same awards, the Customer Experience Excellence Award and also the Customer Service Team Leader of the Year Award. They won the National Customer Service Excellence Award in that year.

“In 2017, they took out the National Local Government Customer Service Team of the Year Award, which is the award we collected this year.

“I’m incredibly proud of the wins this year. Council prides itself on providing exceptional customer service to our residents and visitors on a daily basis so this is fantastic recognition.

“This is fantastic industry recognition and shows that Council is setting the benchmark for excellence in Customer Service in Local Government. Well done to the very deserving team!”

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